info@moloian.com
We convert the current operation into clear application requirements without pretending the process is cleaner than it is. The result identifies what should be automated, what requires human judgment, what data already exists, and where a Microsoft application can create the most immediate value.
Application Discovery and Process Analysis
We begin with the process as it actually operates - the inputs, decisions, exceptions, systems, handoffs, evidence,
and people that keep the work moving.
and people that keep the work moving.
From Operating Reality to Buildable Requirements
Core Capabilities
Intake and Evidence Capture
Collect forms, email, documents, photographs, and structured data in one operating record.
AI-Assisted Review
Analyze submissions, identify evidence, research authoritative sources, and recommend the next action.
Human Authorization
Require people to review, correct, approve, escalate, or send at the points the business controls.
Workflow Automation
Route tasks, approvals, notifications, records, and follow-up actions through Power Automate.
Customer Communication
Draft responses, preserve the approved version, send through authorized channels, and record delivery activity.
Business Rule Capture
Convert expert coaching and completed outcomes into reusable operational knowledge.
Audit Trail
Record evidence, recommendations, approvals, status changes, communications, and final outcomes.
Microsoft 365 Integration
Connect Outlook, Teams, SharePoint, Lists, documents, and existing Microsoft 365 data.
Configurable Workspaces
Adapt fields, statuses, rules, prompts, and workflows to different teams and clients.
Production Governance
Separate development, testing, production, permissions, and controlled release activity.